Friday, June 29, 2007

BWIN

Bwin patrocina al Real Madrid. Paradoja. El año que viene, seguramente, la casa de apuesta pagará más cara la derrota del Madrid que la victoria. ¿Apostará el aficionado del Madrid con el corazón o con el bolsillo?

Tuesday, June 19, 2007

Risas

Informativo de Antena 3 TV, 15 horas. Un especialista en mosquitos habla sobre lo malos que van a ser este verano. Mientras graban en total una mosca no deja de posarse en su nariz. Hacia tiempo que no me reía tanto.

Friday, June 15, 2007

Respondiendo

Me da a mi que se me empieza a ver el plumero Instituto de Empresa pero así se le cierra el culete un poquito.

Troy, thanks for your answer. As you say in your mail it's so important that: "Our people should beresponsive to the needs of our customers, particularly when schedule interruptions occur. This includes being courteous, and doing everything possible to hold inconvenience to a minimum. From yourdescription, we did not do a very good job in this case, and I apologize".As you know nowdays all the planes are similar. Companies are built with people and the way they interact with the passengers is, for me, one of the most important things. It's the world of intangible, as I wrote in a spanish newspaper three months ago. Thanks for your transportation credit service, maybe we will use it in august because we have to travel to Memphis. We are waiting for the answers of the customer services about the reimbursement and the damaged baggage and the way of fix them or replace them. Sincerely.Elvis Santos

Delta Airlines

Saben contestar. Pero digo yo. No me des pasta para viajar contigo, macho, que es justo lo que menos me apetece ahora. Eso sí, hacer la pelota mola. Les voy a contestar. Como dijo Richard Gere en aquel clásico: "Quiero que nos hagan más la pelota".


Dear Mr. Santos,Thank you for your e-mail describing the inconvenience you and your wifeexperienced due to flight irregularities when traveling with Delta and our Delta Connection partner, Freedom Airlines. We apologize for the difficulties you encountered. Mr. Santos, we would like to congratulate you and your wife on your weeding, and we are very concerned about the unfortunate situation you have described in your e-mail. Flying with Delta should be enjoyable, and I am sorry for any role we may have played which caused your travel experience to be otherwise. The inconvenience you experienced does not support our goal of providing a high level of service and value to our customers. Customer service is very important to us, and we are working hard to transform our company. The way our agents handle the situation is what will ultimately determine how our customers will feel about us. Our people should be responsive to the needs of our customers, particularly when schedule interruptions occur. This includes being courteous, and doing everything possible to hold inconvenience to a minimum. From your description, we did not do a very good job in this case, and I apologize. As a goodwill gesture, we will mail our $150.00 Transportation Credits Vouchers for each passenger which may be used toward future Delta traveland some travel-related services. Vouchers are valid for one year from the date of issue and may not be combined. They may be redeemed at any Delta ticketing facility or authorized travel agency; however, they are not currently redeemable online. Please refer to the terms and conditions for additional information.Please accept our apology for the unfavorable impression you received inthis instance. We appreciate your selection of Delta and will always consider it a privilege to be of service.Sincerely,Troy M. KeeganManagerCustomer Care

Monday, June 11, 2007

Maletas

En nuestra luna de miel nos perdieron las maletas. Dos días la mía y tres la de Paula. Quizá fue una señal divina de Delta Airlines para darnos cuenta de que no se necesita mucho para vivir. En realidad yo creo que en este caso el amor, así, con cuatro letras, da abrigo y de comer.

MEJOR

Hasta ahora no tenía ningún peor día de mi vida como tampoco tenía un mejor día de mi vida. Ahora sí. El día de mi boda. Comunión de mujer, familia y amigos. Que se pueda repetir, ahora y siempre. Gracias a los que estuvieron cerca o lejos. Muchas gracias.