Delta Airlines

Saben contestar. Pero digo yo. No me des pasta para viajar contigo, macho, que es justo lo que menos me apetece ahora. Eso sí, hacer la pelota mola. Les voy a contestar. Como dijo Richard Gere en aquel clásico: "Quiero que nos hagan más la pelota".


Dear Mr. Santos,Thank you for your e-mail describing the inconvenience you and your wifeexperienced due to flight irregularities when traveling with Delta and our Delta Connection partner, Freedom Airlines. We apologize for the difficulties you encountered. Mr. Santos, we would like to congratulate you and your wife on your weeding, and we are very concerned about the unfortunate situation you have described in your e-mail. Flying with Delta should be enjoyable, and I am sorry for any role we may have played which caused your travel experience to be otherwise. The inconvenience you experienced does not support our goal of providing a high level of service and value to our customers. Customer service is very important to us, and we are working hard to transform our company. The way our agents handle the situation is what will ultimately determine how our customers will feel about us. Our people should be responsive to the needs of our customers, particularly when schedule interruptions occur. This includes being courteous, and doing everything possible to hold inconvenience to a minimum. From your description, we did not do a very good job in this case, and I apologize. As a goodwill gesture, we will mail our $150.00 Transportation Credits Vouchers for each passenger which may be used toward future Delta traveland some travel-related services. Vouchers are valid for one year from the date of issue and may not be combined. They may be redeemed at any Delta ticketing facility or authorized travel agency; however, they are not currently redeemable online. Please refer to the terms and conditions for additional information.Please accept our apology for the unfavorable impression you received inthis instance. We appreciate your selection of Delta and will always consider it a privilege to be of service.Sincerely,Troy M. KeeganManagerCustomer Care